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Medical Equipment Repair and Services - Services scene

Medical Equipment Repair and Services

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Dräger Service: Maximize Uptime, Performance and ROI

Get peace of mind reliability with innovative service solutions from Dräger Service

  • 24/7 fast reaction time to your requests – more than 15 certified technicians across Canada.
  • Efficient repairs from technicians who know our product inside and out.
  • Remote diagnostics can fix issues before they start.
  • Part replacements consist of only Dräger original parts to ensure peak performance.


Tech support: 1-866-343-2273 or canadaservicesupport@draeger.com

Flexible Service Options Tailored to Meet Your Needs

Advantages of a Dräger Service package include excellent service performance, fixed maintenance schedules, budget security and maximum device uptime. Which package is right for you?

TotalCare

TotalCare

Product details

PreventiveCare

PreventiveCare

Product details

XCare

XCare

Product details

Bililux and radiometer image in NICU

Bililux Service and Technical Training

Our service contracts for your BiliLux and Radiometer include preventive maintenance, TotalCare, and an extended warranty. For hospitals that prefer to have their biomedical engineers handle preventive maintenance and repair of their BiliLux and Radiometer devices, we offer online technical training.

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Resuscitaire blender service

Resuscitaire Blender Maintenance

Take advantage of the Dräger Preventive Maintenance plan and you will receive assurance that the blender will be calibrated every 2 years, documentation that the PM was completed, and protection from price increase for duration of contract.

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Jaundice meter JM 105

Jaundice Meter Maintenance

With Dräger’s Preventive Maintenance contract, you’ll have peace of mind knowing that your jaundice meter is operating at 100% performance and that your readings are accurate. We’ll perform annual calibration and change the battery every two years – all maintenance is done at our calibration centre right here in Canada.

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Covid-19 Policy and Measures

draeger canada-covid 19 service policy
Covid-19 Policy

We follow the advice and guidelines of the Canadian Government and World Health Organization with regards to taking protective measures to reduce further spread of the COVID-19 virus.

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DMCI enhanced covid-19 measures - English language
Covid-19 Measures

Due to the increased risk with the Covid-19 pandemic, we ask for your cooperation with enhanced infection prevention measures for ventilation and anesthesia devices which are being sent to Dräger for service.

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Get in Touch With Dräger

Contact-us-Hospital

Draeger Medical Canada Inc.

2425 Skymark Ave, Unit 1
Mississauga, ON L4W 4Y6

+1 866-343-2273

Call us from 8 am - 5 pm (ET), Monday - Friday

Contact us for more information

PLEASE NOTE: A Purchase Order for $188 is required for each device that is returned for Service. If the repair costs are less than or equal to $188, we will proceed with the service without providing a quotation. An inspection fee of $94 per device will be charged for each declined repair, device scrapped onsite, and for failure to respond to quotations within 30 days of the quotation date. 

 

For credit card payments, please contact our  Service Support Team at 1-866-343-2273 to provide your credit card information.