Service Request and Tracking

How to Use Registration and Login FAQs Contact

Welcome to Service Request and Service Tracking – open 24/7!

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Service Request is Dräger’s new online way to request service for your devices – such as calibration, maintenance or repair – and obtain a reference number (formerly known as an RMA number) so you can send the devices to Dräger.

Service Tracking lets you track the progress of your devices through our Service Centre. You will receive update emails at defined steps in the process.

Service Request and Service Tracking are applications within the new Dräger Connect Digital Services platform.

How to Use Service Request and Tracking

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This video demonstrates how to use Service Request and Tracking.

Service Request and Tracking FAQs

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To enter a Service Request, log on to connect.draeger.com and click on Service Request:

Enter device data: You can enter multiple items in one Service Request. The part number is required, and entering the serial number for each device is highly recommended.
Customer data: Once you have set up your billing and shipping addresses, they are saved for future use.
Enter your PO number and select workshop (Dräger Service Centre)
Review all the information on the Service Notification: Note the Enhanced Measures for cleaning and disinfection.
Complete and sign the Enhanced Measures confirmation to prevent delays in servicing your device(s).
Affix the Service Notification and the signed Enhanced Measures confirmation to your shipping box: Send the device(s) to Dräger.
Email your PO to canadaservicesupport@draeger.com.

Need further assistance?

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Get in Touch With Dräger

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Draeger Medical Canada Inc.

2425 Skymark Ave, Unit 1
Mississauga, ON L4W 4Y6

+1 866-343-2273

Call us from 8 am - 5 pm (ET), Monday - Friday