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Service Request and Tracking - Service Request and Tracking for Draeger Products

Service Request and Tracking

How to use

Welcome to Service Request and Service Tracking – open 24/7!

Service Request is Dräger’s new online way to request service for your devices – such as calibration, maintenance or repair – and obtain a reference number (formerly known as an RMA number) so you can send the devices to Dräger.

Service Tracking lets you track the progress of your devices through our Service Centre. You will receive update emails at defined steps in the process.

Service Request and Service Tracking are applications within the new Dräger Connect Digital Services platform.

How to Use Service Request and Tracking

Welcome to Dräger Connect (Hospital)

This video demonstrates how to use Service Request and Tracking.

Get Started

Dräger Connect - Track Your Service Status Online

Service Request and Service Tracking are available 24/7, so you can use them at your convenience. Plus, you no longer need to contact the Dräger Service Support team via email or phone to receive your reference number.

Go to Service Request and Tracking

Download user manual

Service Request and Tracking FAQs

Is Dräger Connect the same as Service Connect?

No. Service Connect is a paid subscription available only to trained biomedical engineers. You may register for Draeger Connect using the same email address and password that you use for Service Connect, but the URL is different.

How does Service Request work?

Click Service Request Button

To enter a Service Request, log on to connect.draeger.com and click on Service Request:

  • Enter device data: You can enter multiple items in one Service Request. The part number is required, and entering the serial number for each device is highly recommended.
  • Customer data: Once you have set up your billing and shipping addresses, they are saved for future use.
  • Enter your PO number and select workshop (Dräger Service Centre)
  • Review all the information on the Service Notification: Note the Enhanced Measures for cleaning and disinfection.
  • Complete and sign the Enhanced Measures confirmation to prevent delays in servicing your device(s).
  • Affix the Service Notification and the signed Enhanced Measures confirmation to your shipping box: Send the device(s) to Dräger.
  • Email your PO to canadaservicesupport@draeger.com.

How does Service Tracking work?

Click Tracking Request Button

If you want to receive emails about the status of your service request, make sure that you toggle-on email notifications in the Service Tracking app in Dräger Connect. For devices that are serviced in our Mississauga workshop, the waybill be provided when we ship the device back you.

See all frequently asked questions

If you would like further information on Service Request and Tracking, please download the FAQs.

Download

Need further assistance?

Need help accessing Dräger Connect?

Call 1-416-800-2167 for 24/7 support in English and 8 a.m. - 1 p.m. (ET) support in French.

*Please note that this is only for platform IT support, not technical support if you have questions about your devices.

Have questions about your service order?

Covid-19 Policy and Measures

draeger canada-covid 19 service policy
Covid-19 Policy

We follow the advice and guidelines of the Canadian Government and World Health Organization with regards to taking protective measures to reduce further spread of the COVID-19 virus.

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DSCL enhanced covid-19 measures - English language
Covid-19 Measures

Due to the increased risk with the Covid-19 pandemic, we ask for your cooperation with enhanced infection prevention measures for the Alcotest and Quaestor devices which are being sent to Dräger for service.

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Get in Touch With Dräger

Contact Us Hospital

Draeger Medical Canada Inc.

2425 Skymark Ave, Unit 1
Mississauga, ON L4W 4Y6

+1 866-343-2273

Call us from 8 am - 5 pm (ET), Monday - Friday