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Technical Support - customer service representitive

Technical Support

Ask your specialist

Call 866-343-2273 and ask for Dräger Technical Support

Our Tech Support call center is available 8 am – 5 pm ET, Monday – Friday. After 5pm your call will be routed to the after-hours service. 24/7 support is available for urgent technical needs.

Technical Support FAQs

What is Tech Support?

Tech Support is Dräger’s telephone technical support team that supports our customers who have technical questions about Dräger medical products.

How do I reach Tech Support?

For immediate support, please contact Tech Support via phone. Just call Dräger Canada 866-343-2273 and follow the prompts for Service Support. They will ask you for some information, create a ticket, and transfer you to the Tech Support desk. 

For non-urgent questions (eg. part-number identification) you have the option to submit your enquiry by completing the contact form at the bottom of the page. Response time may be up to 72 hours.

Why can’t Dräger Canada technicians answer my questions?

Our goal is to provide the best technical support possible. By having our Tech Support team answer questions, our technicians are freed up to use their expertise working directly with Dräger products.

Our Tech Support team has the same training and access to technical documentation that our technicians have. With a wealth of information at their fingertips, they can troubleshoot problems and answer your questions about part numbers and more.

Plus, by directing technical questions to the Tech Support team, Dräger can analyze the types of questions and implement improvements to provide better support for all customers.

Does Tech Support provide pricing information for parts?

No. For information about pricing, order status or lead times, please continue to contact Dräger Canada 866-343-2273 and follow the prompts for Customer Service.

Get in Touch With Dräger

Contact us-Hospital

Draeger Medical Canada Inc.

2425 Skymark Ave, Unit 1
Mississauga, ON L4W 4Y6

+1 866-343-2273

Call us from 8 am - 5 pm (ET), Monday - Friday