At hospitals today, budgets are a key challenge. TotalCare provides a fixed cost for annual maintenance and repair of Dräger medical equipment – which enables you to predict your annual service costs. Keeping your equipment at peak performance both supports your clinical workflow and protects your investment for the long term.

To minimize workflow disruption and maximize equipment uptime, scheduled preventive maintenance and fast response on corrective maintenance are essential. Dräger’s service support network provides fast service response times to complement your in-house support efforts. You will receive a phone response to your request within 2 hours and an onsite visit if needed. Dräger uses only the original replacement parts – either those used in the original manufacturing process or ones that have been improved during the course of the product development cycle. This ensures that your devices will operate reliably for as long as possible.

Complete service documentation and access to

• Technical Support
• Inspection Labour
• Preventive Maintenance – Parts and Labour
• Corrective Maintenance – Parts and Labour (Diagnostics & Repair)
• Software updates

In addition to offering TotalCare, Dräger can also provide custom solutions to meet your specific needs.

Draeger Medical Canada Inc. is certified to be in compliance with ISO 9001 and ISO 13485 quality standards. We continuously and rigorously assess internal processes and organization to meet these defined quality standards, driving operational efficiency. Through our quality and corrective action systems, we continuously improve to meet our customers’ expectations in better ways.