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When your medical equipment is under warranty, you have the security of knowing that you will not be faced with unplanned repair costs. With XCare, you can extend the standard 12 month warranty coverage on your equipment for a period up to four years from the end of the manufacturer’s warranty. XCare is part of the DrägerService® suite of service and support agreement plans.

Fixed costs for corrective maintenance

Controlling costs is a key initiative at hospitals today. XCare supports this goal by providing a fixed cost for corrective maintenance – which means no unplanned repair costs for your medical equipment.

Maximized equipment uptime

To minimize workflow disruption and maximize equipment uptime, quick service response time is essential. Dräger’s service support network provides fast service response times to complement your in-house support efforts. If you request service, you will receive a phone response within 2 hours and an onsite visit if needed. Dräger uses only original replacement parts – either those used in the original manufacturing process or ones that have been improved during the course of the product development cycle. This helps to ensure that your devices will operate as they were intended to.

XCare includes:

  • Complete service documentation and access to technical support hotline
  • Corrective maintenance – parts and labour Please note that this plan does not cover

Custom solutions

In addition to offering XCare, Dräger can also provide custom solutions to meet your specific needs. Please click on “contact us” and your request will be sent to the appropriate account manager.

ISO Certified

Draeger Medical Canada Inc. is certified to be in compliance with ISO 9001 and ISO 13485 quality standards. We continuously and rigorously assess internal processes and organization to meet these defined quality standards, driving operational efficiency. Through our quality and corrective action systems, we continuously improve to meet our customers’ expectations in better ways.


Service Plan Comparison Chart (PDF)
Service Plan Comparison Chart (PDF)


Get in touch with Dräger

Contact Us Image Hospital Products

Draeger Medical Canada Inc.

​2425 Skymark Ave, Unit 1
Mississauga, ON L4W 4Y6

+1 866-343-2273