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Technical Support - customer service representitive

Technical Support

Contact us

Call 877-372-4371 and ask for Dräger Technical Support

We’re pleased to introduce a new Tech Support call center for channel partners and end-users in Canada. After 5pm your call will be routed to the after-hours service. 24/7 support is available for urgent technical needs. 

Technical Support FAQs

What is Tech Support?

Tech Support is Dräger’s telephone technical support team that supports our channel partners and end-users who have technical questions about Dräger Safety products.

How do I reach Tech Support?

For immediate support, please contact Tech Support via phone. Just call Dräger Canada 877-372-4371 and follow the prompts for Technical Support.

For non-urgent questions (eg. part-number identification) you have the option to submit your enquiry by completing the contact form at the bottom of the page. Response time may be up to 72 hours.

Why can’t Dräger Canada technicians answer my questions?

Our goal is to provide the best technical support possible. By having our Tech Support team answer questions, our technicians are freed up to use their expertise working directly with Dräger products.

Our Tech Support team has the same training and access to technical documentation that our technicians have. With a wealth of information at their fingertips, they can troubleshoot problems and answer your questions about part numbers, bump tests, and more.

Plus, by directing technical questions to the Tech Support team, Dräger can analyze the types of questions and implement improvements to provide better support for all customers.

Does Tech Support provide pricing information for parts?

No. For information about pricing, order status or lead times, please continue to contact Dräger Canada 877-372-4371 and follow the prompts for Customer Service.

Resources

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Covid-19 Policy

We follow the advice and guidelines of the Canadian Government and World Health Organization with regards to taking protective measures to reduce further spread of the COVID-19 virus.

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Dräger Safety Canada Phone Tree

Download our phone tree and get into contact with Dräger team members.

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Get in touch with Dräger

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Draeger Safety Canada, Ltd

2425 Skymark Ave, Unit 1
Mississauga, ON L4W 4Y6

+1 877-372-4371