Service Request on My Dräger

24/7 Service Request and Service Tracking with My Dräger

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Service Request is Dräger’s online way to request service for your devices – such as calibration, maintenance or repair – and obtain a reference number (formerly known as a dispatch number) so you can send the devices to Dräger.

Service Tracking lets you track the progress of your devices through our Service Centre. You will receive update emails at defined steps in the process.

Service Request and Service Tracking are applications within the new My Dräger Digital Services platform.

My Dräger - want to try the benefits?

Efficiency: Quickly submit service requests and track their progress in real time.
Reliability: Access to Dräger's expert support and solutions.
User-Friendly: Intuitive platform designed to make service management easy.

Try it out now!

Get Started

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Service Request and Service Tracking are available 24/7, so you can use them at your convenience. Plus, you no longer need to contact the Dräger Service Support team via email or phone to receive your reference number.

My Dräger

Service Request and Tracking FAQs

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To enter a Service Request, log on to my.draeger.com and click on Service Request:

Enter device data: You can enter multiple items in one Service Request. The part number is required, and entering the serial number for each device is highly recommended.
Select your service and attach your PO
Enter your customer data: Once you have set up your billing and shipping addresses, they are saved for future use.
Select workshop (Dräger Service Centre)
Review all the information on the Service Notification.
Affix the Service Notification to your shipping box: Send the device(s) to Dräger.