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TotalCare

Are you looking to optimize the uptime of your Dräger medical equipment – while keeping your service costs predictable? Then TotalCare is for you. Part of the DrägerService® suite of service and support agreement options, TotalCare is a comprehensive plan designed to provide all repair, preventive maintenance, and inspection activities of your Dräger medical equipment at a fixed annual cost.

Budget Security

At hospitals today, budgets are a key challenge. TotalCare provides a fixed cost for annual maintenance and repair of Dräger medical equipment – which enables you to predict your annual service costs. Keeping your equipment at peak performance both supports your clinical workflow and protects your investment for the long term.

Maximized Equipment Uptime

To minimize workflow disruption and maximize equipment uptime, scheduled preventive maintenance and fast response on corrective maintenance are essential. Dräger’s service support network – which includes more than 115 factory-trained technicians across the US – provides fast service response times to complement your in-house support efforts. You will receive a phone response to your request within 2 hours and an onsite visit by the next business day, if needed. Dräger uses only the original replacement parts – either those used in the original manufacturing process or ones that have been improved during the course of the product development cycle. This ensures that your devices will operate reliably for as long as possible.

Full Compliance With Regulatory Standards

With Dräger, you can be assured of full compliance with regulatory standards. Our quality management system is certified according to DIN ISO 9000 ff. and ISO 13485, and our environmental standard complies with DIN ISO 14001.

TotalCare Agreements Feature The Following:

Complete service documentation and access to

  • Technical Support
  • Inspection Labor
  • Preventive Maintenance – Parts and Labor
  • Corrective Maintenance – Parts and Labor (Diagnostics & Repair)
  • Software updates
  • Travel expenses

Custom solutions

In addition to offering TotalCare, Dräger can also provide custom solutions to meet your specific needs.

Downloads

Service Plan Comparison Chart (PDF)
Service Plan Comparison Chart (PDF)

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Get in touch with Dräger

Contact Us Image Hospital Products

Draeger, Inc. – Medical

3135 Quarry Road
Telford, PA 18969

1-800-437-2437