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Dräger Service Agreements

Get in touch with Dräger Service

Maintenance & Repair Service Agreements

Help achieve peace of mind and reliable performance with Dräger Service innovative solutions, prioritizing safety equipment and comprehensive equipment maintenance.

  • 24/7 rapid response to your requests, supported by factory-trained technicians nationwide.
  • Expert repairs from technicians certified to service Dräger products, helps to ensure efficient and effective service.
  • We use only Dräger original parts to help achieve peak product performance.
  • Remote diagnostic service that can detect issues before they impact operations.
  • All Dräger products can be covered: Gas Detection, Fixed Gas & Flame Detection, Respirator & SCBA, Drug & Alcohol Testing, Testing & Maintenance Tools and more.


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Meet our service heroes: dedicated to their craft

The Dräger Services team embodies a profound passion for their work. Step into the lives of a few team members as they navigate through their day, delivering excellence in their service. 

Flexible Service Agreement Options

Choose a DrägerService agreement for exceptional support, helping to keep your equipment running smoothly and your operations safe. We offer repair and maintenance services to meet your requirements including extended warranty, preventive maintenance, or a completely customized solution. We keep digital records of equipment service logs to help manage your maintenance schedule and stay in compliance.  

TotalCare1:  is a comprehensive service program designed to provide all repairs and preventive and inspection maintenance activities to help ensure optimized uptime of Dräger equipment while maintaining budget security. This plan includes all inspection, maintenance, and repair parts and labor, complete service documentation, and onsite technical service.

PreventiveCare2: PreventiveCare agreements include the regular inspection and maintenance of equipment according to manufacturer specifications. PreventiveCare includes measures to proactively keep up the functionality of safety equipment and to stay in compliance with industry standards. (Note: Available nationwide)

ExtendedCare: Dräger offers a limited warranty on all new equipment to be free from defective materials and workmanship. We offer ExtendedCare to extend this warranty for a specified period of time from the date of original purchase.

​Dräger Service Solutions​ - Plan Comparison

TotalCare1

PreventiveCare2

ExtendedCare

Planned maintenance as per Dräger’s recommended schedule

 X

X

Completion of preventative maintenance test protocols

 X

 X

Routine inspection check of the device

X

X

Repair labor ─ available onsite (Gulf Coast Only)

 X

 

All repair materials

X

X

Visual inspection of device

 X

 X

 X

Visual check of all labels to ensure compliance

X

X

X

Visual inspection of seals, gaskets, and casings

 X

 X

 X

Replacement of filters (at the time of service)

X

X

Check of audible alerts, vibration, and lights

 X

 X

Check of LCD illumination and perform LCD test

X

X

Full calibration using traceable calibration gas

 X

 X

Functional test of all buttons 

X

X

X

Check of pump flow and alarm

 X

 X

Calibration certificate

X

 X

Software updates to operating system

 X

Travel costs for onsite services (Gulf Coast Only)

X

X

1Available in limited areas in Texas and Louisiana  

2Available nationwide.

No Service Agreement? No Problem

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While Dräger recommends having your equipment under a service contract we are happy to assist with on-demand options for your maintenance and repair needs! Contact us for complimentary phone support, a service price quote or general information any time.

Don’t Risk Downtime

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Keep your equipment running by adhering to manufacturer recommended maintenance schedules. Need to rent equipment during a service window? We have rental solutions to fit your schedule and budget. Our experts can create a rental and maintenance schedule for you, so unnecessary downtime is reduced or eliminated. We offer short-term solutions to meet your operational demands.

FAQs

Where do I purchase or rent Dräger equipment?

To get in touch with the account representative nearest you - submit a form or contact us 1-800-437-2437 

Get in touch with Dräger Service

Where can I find additional product information?

Product information can be found on the product page or by contacting us. See all safety products

See our Safety Portfolio

How do I get my Dräger products serviced?

Please contact us at 1-800-437-2437

Call us 1-800-437-2437

What is the warranty on my Dräger products?

Warranty periods vary for products. Please have your product serial number available and call 1-800-437-2437 to confirm your warranty coverage.

Does Dräger conduct training for their products?

Yes. Dräger does offer product use and maintenance training. Please call 1-800-437-2437 to schedule training. 

See our Training Catalog

Where can I download software for my Dräger product?

All updated software for public access can be downloaded on the software portal.

See our Software Downloads

Where can I find a product number for a Dräger product?

Please contact customer service at 1-800-437-2437 or contact us.

Where can I find prices on Dräger products?

Contact customer service at 1-800-437-2437 or Email Us.

Get in touch with Dräger Service

Can I search by gas to find out which Dräger product fits my industrial solution?

Yes, VOICE – Hazardous substances database was created by Dräger to help discover which Dräger product best fits your industrial requirement. Visit the Dräger VOICE webpage.

Go to Voice Substances Database

Get in touch with Dräger Service

We appreciate your business and want to provide excellent customer service! For more information, please contact our customer service and support representatives. 

Call now