Dräger Services: Protecting Your Medical Devices - Dräger Services

Dräger Services: Protecting Your Medical Devices

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Reliable and stress-free service solutions for your hospital

Our comprehensive consulting and support services in medical technology ensure maximum performance for your company. We work with you to understand the needs of your business, so we can provide you with the right services to achieve your objectives. With our experience, flexibility and uncompromising quality standards we are always by your side supporting your pursuit for excellence.

That is our promise.

An overview of our services

Protect your medical devices with our stress free product service options

We believe that when it comes to the safety of your patients and staff or the efficiency of your workflows, procuring good products is just one component. Medical equipment performs at its best when it is correctly calibrated and undergoes regular maintenance. When you rely on DrägerServices for your product maintenance solutions, you tap into expert knowledge from a worldwide network built on over 100 years of experience. We will work closely with you to ensure that we support you with the service offering that fits best. This means that you can stay focused on your core business – because we take care of the rest.

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TotalCare

Our comprehensive service package provides you with regular maintenance and also includes provisioning of repair parts and labour.

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PreventiveCare

Maintain the value of your equipment by guarding against wear and extending service life. Functions are tested, devices are calibrated and parts are preventatively replaced.

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ExtendedCare

Extend the manufacturer’s warranty of our products whilst increasing cost control.

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PartnerCare

If you wish to service your own products, this contract gives you access to intellectual property that enables effective maintenance of your equipment.

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Overview

TotalCare

PreventiveCare

ExtendedCare

PartnerCare

Planned maintenance per manufacturer schedule

 

 

Preventive maintenance test protocols

 

 

All maintenance labour (incl. travel)

 

 

All maintenance materials

 

 

All repair labour
(incl. travel)

 

 

 

All repair materials
(excl. consumables)

 

 

Service report

 

 

 

Access to Dräger technical support

 

 

 

 

Access to up-to-date technical documentation

 

Access to official Dräger service software

 

Additional service options

Draeger technician carries out service on draeger device

Additional services: Contract

Our goal is to make your job easier and to make maintenance tasks plannable. That’s why we offer a wide range of additional contract options:

  • Remote services
  • Software update
  • Logistic/pick up
draeger services technician makes a device maintenance check

Additional services: On demand (non contract)

Although we recommend contracts for efficiency, we offer also repair and maintenance services on demand. 

  • Inspection, maintenance and repair
  • Scheduled spare parts delivery
  • Software maintenance and updates
  • Provisioning of loan equipment (when available)
  • Servicing of non-Dräger equipment as part of a Multivendor Service
System Care

Everything from a single source: Planning, implementation and support

The installation of new medical technology, such as a patient monitoring system, is a technical and logistical challenge. The system must be integrated into the existing hospital infrastructure to avoid downtime and security risks. We can help you manage complex tasks like this successfully. One big advantage for you is that we get involved in the project before the medical technology is actually commissioned, in order to ensure a smooth transition.


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How we can help you

We offer full-scale project support and implementation to make sure that our solutions move as quickly and flexibly as possible. From the planning stage to productive operation, we try to minimise the impact on the functioning of your daily clinic routine. 

  • Project Management
  • Support: (Incl. sophisticated security management system, backup concepts, workflow optimisation, safety checks, inspection and maintenance work and regular system updates. 
  • Consulting
  • Application Management
  • Technical Planning

Download the brochure

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ServiceConnect®

ServiceConnect is a service management web tool to streamline support processes for service-related requests. This tool will automatically notify you of any software updates which you can download with a single click. Any newly released or updated documentation is kept up-to-date automatically on ServiceConnect.

Go to ServiceConnect

At your side: contact Dräger Services

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Our service heroes: bringing dedication to work

Our Dräger Services team is passionate about what they do. We join a couple of employees and take a little peek into their lives as they go about their working day.

Get in touch with Dräger

Contact Us Hospital

Draeger Australia Pty. Ltd.

8 Acacia Place
Notting Hill
Victoria 3168

1800 372 437

Draeger New Zealand Ltd.

Unit 4
24 Bishop Dunn Place
East Tamaki
Auckland 2013

0800 372 437