Dräger Services: Protecting Your Medical Devices - Dräger Services

Dräger Services: Protecting Your Medical Devices

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Update: COVID-19 – Dräger Service

Dräger is aware of the importance in ensuring that all Safety and Medical equipment, manufactured by Dräger, is maintained and repaired during these uncertain times. In the area of Service, we have a staff of more than 85 field and workshop service engineers distributed throughout South East Asia and are committed to ensuring that we remain as fully operational as possible. We are continuously monitoring the situation and at present we have sufficient resources available. However, should the situation change we will communicate this accordingly.

At a company level we are taking all possible measures to maintain our service levels, while protecting all our employees from possible infections of the virus COVID-19. Some of these additional measures include providing our engineers with the appropriate Personal Protective Equipment and offering guidance on correct hygiene procedures.

We would like to take this opportunity to express our absolute commitment to collaboration during these challenging times.

Reliable and stress-free service solutions for your hospital

Our comprehensive consulting and support services in medical technology ensure maximum performance for your company. We work with you to understand the needs of your business, so we can provide you with the right services to achieve your objectives. With our experience, flexibility and uncompromising quality standards we are always by your side supporting your pursuit for excellence.

That is our promise.

An overview of our services

Protect your medical devices with our stress free product service options

We believe that when it comes to the safety of your patients and staff or the efficiency of your workflows, procuring good products is just one component. Medical equipment performs at its best when it is correctly calibrated and undergoes regular maintenance. When you rely on DrägerServices for your product maintenance solutions, you tap into expert knowledge from a worldwide network built on over 100 years of experience. We will work closely with you to ensure that we support you with the service offering that fits best. This means that you can stay focused on your core business – because we take care of the rest.

ExtendedCare

Extend the manufacturer’s warranty of our products whilst increasing cost control.

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Additional service options

Draeger technician carries out service on draeger device

Additional services: Contract

Our goal is to make your job easier and to make maintenance tasks plannable. That’s why we offer a wide range of additional contract options:

  • Remote services
  • Software update
draeger services technician makes a device maintenance check

Additional services: On demand (non contract)

Although we recommend contracts for efficiency, we offer also repair and maintenance services on demand. 

  • Inspection, maintenance and repair
  • Scheduled spare parts delivery
  • Software maintenance and updates
System Care

Everything from a single source: Planning, implementation and support

The installation of new medical technology, such as a patient monitoring system, is a technical and logistical challenge. The system must be integrated into the existing hospital infrastructure to avoid downtime and security risks. We can help you manage complex tasks like this successfully. One big advantage for you is that we get involved in the project before the medical technology is actually commissioned, in order to ensure a smooth transition.


System Care Image

How we can help you

We offer full-scale project support and implementation to make sure that our solutions move as quickly and flexibly as possible. From the planning stage to productive operation, we try to minimise the impact on the functioning of your daily clinic routine. 

  • Project Management
  • Support: (Incl. sophisticated security management system, backup concepts, workflow optimisation, safety checks, inspection and maintenance work and regular system updates. 
  • Consulting
  • Application Management
  • Technical Planning

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Our training fields – your choice

Whether it's doctors or nursing staff, biomeds, IT experts, or managers – we offer you knowledge transfer paired with manufacturer expertise. Our knowledge concepts are focused on practical use in the form of cooperative study courses, conferences, workshops, and training courses. Your needs and requirements are at the focus of our activities.

Application 

We provide you with knowledge concerning the optimal use of products and solutions in clinical work processes based on practical examples of applications.

Technology

Our training courses, which optimise productivity and safety and include regulatory requirements always keep you up to date with current knowledge. The goal is to ensure the safety and reliability of the products and solutions for the long term. 

Management

When it comes to the structure and direction of modern hospitals, demands are increasing all the time. One important area to focus on is therefore the transfer of management knowledge. Doing so ensures that managers are well-prepared for today's and tomorrow's requirements. 

Individual concepts

We also develop individual learning concepts according to your needs and consult you on content and methods. 

 

Our service heroes: bringing dedication to work

Our Dräger Services team is passionate about what they do. We join a couple of employees and take a little peek into their lives as they go about their working day.

Get in touch with Dräger

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Drägerwerk AG & Co. KGaA

Branch Office
P.O. Box 505108
Dubai, United Arab Emirates

+971 4 42 94 600

F: +971 4 42 94 699

Not all products, features, or services are for sale in all countries. Please contact your local Dräger representative for more information.