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Dräger Services: Protecting Your Medical Devices - Dräger Services

Dräger Services: Protecting Your Medical Devices

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Update: COVID-19 – Dräger Service

Dräger is aware of the importance in ensuring that all Safety and Medical equipment, manufactured by Dräger, is maintained and repaired during these uncertain times. In the area of Service, we have a staff of more than 85 field and workshop service engineers distributed throughout South East Asia and are committed to ensuring that we remain as fully operational as possible. We are continuously monitoring the situation and at present we have sufficient resources available. However, should the situation change we will communicate this accordingly.

At a company level we are taking all possible measures to maintain our service levels, while protecting all our employees from possible infections of the virus COVID-19. Some of these additional measures include providing our engineers with the appropriate Personal Protective Equipment and offering guidance on correct hygiene procedures.

We would like to take this opportunity to express our absolute commitment to collaboration during these challenging times.

Reliable and stress-free service solutions for your hospital

Our comprehensive consulting and support services in medical technology ensure maximum performance for your company. We work with you to understand the needs of your business, so we can provide you with the right services to achieve your objectives. With our experience, flexibility and uncompromising quality standards we are always by your side supporting your pursuit for excellence.

That is our promise.

An overview of our services

Protect your medical devices with our stress free product service options

We believe that when it comes to the safety of your patients and staff or the efficiency of your workflows, procuring good products is just one component. Medical equipment performs at its best when it is correctly calibrated and undergoes regular maintenance. When you rely on DrägerServices for your product maintenance solutions, you tap into expert knowledge from a worldwide network built on over 100 years of experience. We will work closely with you to ensure that we support you with the service offering that fits best. This means that you can stay focused on your core business – because we take care of the rest.

ExtendedCare

Extend the manufacturer’s warranty of our products whilst increasing cost control.

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Additional service options

Draeger technician carries out service on draeger device

Additional services: Contract

Our goal is to make your job easier and to make maintenance tasks plannable. That’s why we offer a wide range of additional contract options:

  • Remote services
  • Software update
draeger services technician makes a device maintenance check

Additional services: On demand (non contract)

Although we recommend contracts for efficiency, we offer also repair and maintenance services on demand. 

  • Inspection, maintenance and repair
  • Scheduled spare parts delivery
  • Software maintenance and updates

From inspections to in-depth remote diagnostics

We are there for you – quickly and reliably. Whether you need inspections or maintenance, qualified specialists or certainty for your audit in your clinic: We offer a lot more than you expect.

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InspectionCare

You can plan ahead with us: We offer you fixed inspection costs and support the safe operation of your medical equipment. We comply with national and international quality and test standards at all times. Our professional inspections are always carried out in accordance with the manufacturer's specifications - expertly and on time.

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PreventiveCare

Prevention is better than being ill-equipped in an emergency: As part of the established inspection intervals to check the equipment, we carry out a performance test in accordance with the maintenance plan. In addition, we replace parts on a preventative basis – service report included.

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TotalCare

A comprehensive maintenance package that sets your mind at ease: Alongside inspections and maintenance, this offer also includes repairs. This guarantees fast service and complete cost control for every case. All of this supports risk management functions in your clinic: The risks are substantially reduced for your patients as well as your hospital.

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ExtendedCare

Security beyond the warranty period: Depending on your needs, you can choose an extended warranty protecting your equipment for up to four years.

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Remote Service

Expert remote diagnosis: Our Remote Service enables us to read status reports and possible errors from any distance. Our service experts will deliver a precise diagnosis within a very short time. You benefit from especially prompt and personalised help.

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Accessories options

Dräger accessories were specifically developed for and optimally tuned to our equipment. This means that we can improve operating performance and ensure the highest level of compatibility. The entire Dräger range of accessories and the materials we use are subject to our own strict quality controls

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Reference Case: Bedeutung von Service und Wartung für die Betriebsbereitschaft von Medizingeräten

"No matter what time it is, we always receive support"

Hospitals are always open, so service needs to be available at all times. “This isn't a matter of course for every company”, explains R. Renjith, director of the medical technology department at Kerala Institute of Medical Science, India. But this medical technician has always had good experiences with Dräger: Support was always available, which meant, a solution was always found in the shortest possible time.

Because your success matters to us - Seven points we promise you

1. A reliable partner, every step of the way

We listen to you and we understand the challenges you face. From installation to training to long-term operation of Dräger products and systems — with years of experience as developer, manufacturer and service provider, Dräger is a partner that can help you run your daily business safely and successfully.

2. Expert knowledge, experience and personal commitment

Dräger does not only think about your business, we also come up with clear solutions. Place your trust in our expertise: we know our products, their requirements of use and the challen- ges you face daily. We never rely solely on the success of previous achievements. That is why our employees regularly attend training courses and workshops at our Academy, thereby ensuring that our services are always developing in line with the latest state-of-the-art technology. We are there- fore truly there to offer you knowledgeable support — not only when there is an emergency but long before that, so that downtime is avoided completely.

3. You can always count on us

We are there to support you, 365 days a year. Dräger has access to skilled consultants, technicians and engineers all over the world. Our dealers are an important component of our successful global network. We are at your service — all of us together. Of course, we always meet our individual contractual arrangements, ensuring short reaction times in the event of breakdowns and a high degree of flexibility. We find solutions for your challenges as quickly as we can — online, by phone or on site at your premises.

4. Greater cost-effectiveness through process optimization

Make use of our significant experience in concept development, planning and execution. We help you analyse your processes and ensure that your technical equipment is used optimally and efficiently. In short — our services make your investments more valuable.

5. Tailor-made solutions

We offer you uncomplicated, reliable solutions. With us you get a comprehensive service — before, during and after your purchase. Planning and design, installation, equipment testing, training, service and much more — that is all standard with Drägerl Even when drawing up a contract together, we focus on your needs, using our extensive range of services and cont- ractual options to find the format that best suits your needs.

6. Technology and services for life - since 1889

In Dräger you have a stable and reliable partner at your side. We don't think in years, but in generations. We are already thinking about how we can shape our services to meet your future needs.

7. Quality without compromise

People trust our products with their most important asset — their lives. That is why we are uncompromising in our demand for reliable, quality products. Quality is at the core of our services, to ensure smooth workflow for you. We are only satisfied when you are more than satisfied. That is our commitment — every day.

A look into the work lives of some Dräger Services team members

Our service heroes: bringing dedication to work

Our Dräger Services team is passionate about what they do. We join a couple of employees and take a little peek into their lives as they go about their working day.

Get in touch with Dräger

Contact Hospital

Draeger Arabia Co.Ltd.

P.O.Box 365642
Riyadh 11393 Kingdom of Saudi Arabia

+966 11 8288200

F: +966 11 8288222

Not all products, features, or services are for sale in all countries. Please contact your local Dräger representative for more information.