Dräger Services: Protecting Your Medical Devices - Dräger Services

Dräger Services: Protecting Your Medical Devices

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Update: COVID-19 – Dräger Service

Dräger is aware of the importance in ensuring that all Safety and Medical equipment, manufactured by Dräger, is maintained and repaired during these uncertain times. In the area of Service, we have a staff of more than 85 field and workshop service engineers distributed throughout South East Asia and are committed to ensuring that we remain as fully operational as possible. We are continuously monitoring the situation and at present we have sufficient resources available. However, should the situation change we will communicate this accordingly.

At a company level we are taking all possible measures to maintain our service levels, while protecting all our employees from possible infections of the virus COVID-19. Some of these additional measures include providing our engineers with the appropriate Personal Protective Equipment and offering guidance on correct hygiene procedures.

We would like to take this opportunity to express our absolute commitment to collaboration during these challenging times.

Reliable and stress-free service solutions for your hospital

Our comprehensive consulting and support services in medical technology ensure maximum performance for your company. We work with you to understand the needs of your business, so we can provide you with the right services to achieve your objectives. With our experience, flexibility and uncompromising quality standards we are always by your side supporting your pursuit for excellence.

That is our promise.

An overview of our services

Protect your medical devices with our stress free product service options

We believe that when it comes to the safety of your patients and staff or the efficiency of your workflows, procuring good products is just one component. Medical equipment performs at its best when it is correctly calibrated and undergoes regular maintenance. When you rely on DrägerServices for your product maintenance solutions, you tap into expert knowledge from a worldwide network built on over 100 years of experience. We will work closely with you to ensure that we support you with the service offering that fits best. This means that you can stay focused on your core business – because we take care of the rest.

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TotalCare

Our comprehensive service package provides you with regular maintenance and also includes provisioning of repair parts and labour.

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PreventiveCare

Maintain the value of your equipment by guarding against wear and extending service life. Functions are tested, devices are calibrated and parts are preventatively replaced.

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ExtendedCare

Extend the manufacturer’s warranty of our products whilst increasing cost control.

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PartnerCare

If you wish to service your own products, this contract gives you access to intellectual property that enables effective maintenance of your equipment.

Overview

TotalCare

PreventiveCare

ExtendedCare

PartnerCare

Planned maintenance per manufacturer schedule

 

 

Preventive maintenance test protocols

 

 

All maintenance labour (incl. travel)

 

 

All maintenance materials

 

 

All repair labour
(incl. travel)

 

 

 

All repair materials
(excl. consumables)

 

 

Service report

 

 

 

Access to Dräger technical support

 

 

 

 

Access to up-to-date technical documentation

 

Access to official Dräger service software

 

Additional service options

Draeger technician carries out service on draeger device

Additional services: Contract

Our goal is to make your job easier and to make maintenance tasks plannable. That’s why we offer a wide range of additional contract options:

  • Remote services
  • Software update
  • Logistic/pick up
draeger services technician makes a device maintenance check

Additional services: On demand (non contract)

Although we recommend contracts for efficiency, we offer also repair and maintenance services on demand. 

  • Inspection, maintenance and repair
  • Scheduled spare parts delivery
  • Software maintenance and updates
  • Provisioning of loan equipment (when available)
  • Servicing of non-Dräger equipment as part of a Multivendor Service
System Care

Everything from a single source: Planning, implementation and support

The installation of new medical technology, such as a patient monitoring system, is a technical and logistical challenge. The system must be integrated into the existing hospital infrastructure to avoid downtime and security risks. We can help you manage complex tasks like this successfully. One big advantage for you is that we get involved in the project before the medical technology is actually commissioned, in order to ensure a smooth transition.


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How we can help you

We offer full-scale project support and implementation to make sure that our solutions move as quickly and flexibly as possible. From the planning stage to productive operation, we try to minimise the impact on the functioning of your daily clinic routine. 

  • Project Management
  • Support: (Incl. sophisticated security management system, backup concepts, workflow optimisation, safety checks, inspection and maintenance work and regular system updates. 
  • Consulting
  • Application Management
  • Technical Planning

Download the brochure

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Your Localisation Solution in the Hospital

In hospitals’, many devices are regularly moved from one place to another during each shift. Keeping track is difficult – especially when an emergency arises. Doctors and nurses can spend one to two hours per working day searching for equipment – or patients. By implementing a Real-Time Locating System (RTLS), you can see at a glance where the respective devices are located. This saves valuable working hours and gives you more time to concentrate on your patients.

Benefit from our positioning solution in clinical everyday life and create sustainable added value.

Watch the video demonstration

At your side: contact Dräger Services

Our service heroes: bringing dedication to work

Our Dräger Services team is passionate about what they do. We join a couple of employees and take a little peek into their lives as they go about their working day.

Get in touch with Dräger

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Draeger Singapore Pte Ltd

61 Science Park Road
The Galen #04-01
Singapore 117525

+65 6872 9288

Draeger Malaysia Sdn. Bhd.

No. 6, Jalan 15/22, Taman Perindustrian Tiong Nam, Seksyen 15, 40200 Shah Alam,
Selangor Darul Ehsan, Malaysia

+60 3 5526 2000

Draeger Philippines Corporation

2504-C West Tower, Tektite Towers, Exchange Road, Ortigas Center,
Pasig City 1605 Metro Manila, Philippines

+63 2 8470 3825

Note

Not all products, features, or services are for sale in all countries. Please contact your local Dräger representative for more information.