Full operational readiness
—You entrust our products with the safety of your employees and systems. That is why we ensure that they are always working properly: with services which maintain the value of your investment, minimise downtime and support the efficiency of your processes.
We not only know our products, we also know how you use them at work. So we develop individual service solutions which are tailored to meet your requirements. We are here for you. Whenever you need us.
How much service would you like? Your Contract Agreements
—We offer a wide range of contract, from a basic maintenance agreement to a full service package or special offers for individual product groups such as gas measurement devices.
Cleaning & Disinfection Care
Maintain personal protective equipment in ready-to-use condition at all times: Our specialists perform extensive decontamination and reconditioning of your chemical protection suits and respirators from Dräger or other manufacturers – as needed or as part of a regular professional maintenance in your plant. Regional requirements as well as the manufacturer‘s specifications are taken into consideration and wear parts are replaced when necessary, according to the degree of contamination and exposure to hazardous substances.
Calibration Care
Always a precise measurement: Calibration Care ensures that your measurement devices are always perfectly calibrated. Our technicians perform professional and regular calibrations in accordance with your regulatory requirements – in the Dräger shops or directly at your facility. Calibration Care can be booked for portable and stationary gas measurement equipment and for Dräger Alcotest®, Dräger DrugTest® and Dräger Interlock®.
Software Care
Reliably running programs: Regular updates and fast support ensure that you are always able to work with our software, such as the Dräger X-dock® Manager or Drägerware. Remote maintenance and our hotline assure that every problem is solved quickly.
Functional Care
Help with the basics: Functional Care ensures that your equipment is inspected properly on a regular basis thus confirming that everything is operating correctly. During this process, our technicians take both regulatory requirements and product specific information from the manufacturer into account. At the same time, Functional Care helps you with the administration and documentation of your maintenance obligations.
Preventive Care
Maintain the value of your safety equipment through preventive care according to the manufacturer’s specifications: Preventive Care guards against wear and extends the service life of your equipment. All functions are tested according to the manufacturer’s specifications and wear parts are replaced preventatively on a regular basis through a comprehensive inspection and testing program. Moreover, your device is also calibrated at your request when necessary. Furthermore, ongoing documentation provides detailed information on the condition of your service shop-maintained equipment at all times.
Total Care
Full budget control plus maximum transparency: With the comprehensive Total Care service package, we assume regular maintenance according to the manufacturer’s specifications and your regulatory standards, and also perform extensive repair work* including provisioning of the replacement parts. With Total Care, there are no more unpleasant surprises, which allows you to focus on your core business. Our full service package ensures the highest safety standards with full cost control.
*subject to individual agreement
Extended Care
Extended Care significantly extends the manufacturer’s warranty of Dräger products while at the same time increasing cost control and transparency of equipment condition and maintenance history.
Contract Options
Our service solutions are always customised. Our goal is to make your job easier, to make maintenance tasks plannable and to increase your satisfaction with our products.
The choice is yours: We offer a wide range of additional contract options:
- Cleaning & Disinfection
- Fit test
- Sensor exchange
- Remote Service
- Software Update
- Customised Service reports
- Logistic/Pick up
- Priority Service
- Local requirements
Calibration service – get your H2O2 sensors calibrated quickly and reliably
Hydrogen peroxide vapour is used worldwide in many areas and applications for decontamination and sterilisation. H2O2 sensors by Dräger support process validation and help you reliably monitor gas hazards and warn you about them in good time. However, your H2O2 sensors need to be regularly inspected for functionality and accuracy, as well calibrated. However, this is not possible in the field. This is why Dräger developed a reliable concept many years ago for target gas calibration using H2O2 which satisfies the high standards of the pharmaceutical industry. Dräger's calibration service offers you the following benefits:
- Standardised testing processes
- State-of-the-art workshops
- Intelligent logistics
- Highest levels of transparency and safety
Repair and Maintenance on demand
Although we recommend to choose contract for reasons of efficiency, nonetheless we offer also repair and maintenance on demand services. Our Services at a glance:
- Inspection, maintenance and repair
- Installation and commissioning
- Spare parts service
- Regular software maintenance and updates
- Provisioning of loan equipment shop
- We also service non-Dräger equipment
At Dräger, it’s the people who make the services most valuable
One product service offer fits all? Far from it! Our product service is more than just a manufacturer offer to maintain your products. Meet Carmela and discover your part.
Dräger Service Solutions
On-site Safety Service
Shutdown Safety Service
Rental Service
Get in touch with Dräger
—
No. 6, Jalan 15/22, Taman Perindustrian Tiong Nam, Seksyen 15, 40200 Shah Alam,
Selangor Darul Ehsan, Malaysia
2504-C West Tower, PSE Centre, Exchange Road, Ortigas Center,
Pasig City 1605 Metro Manila, Philippines
Not all products, features, or services are for sale in all countries. Please contact your local Dräger representative for more information.