Connected Maintenance

Connecting uptime and operational efficiency with Connected Maintenance

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Keep your devices and IT systems running reliably and securely. With expert support for remote troubleshooting and system recovery based on logfiles, we minimize downtime when every second counts. Benefit from ongoing security enhancements through streamlined software updates and regularly renewed certificates.

Our solutions

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Help Ticket

Get expert advice on technical issues quickly by simply pressing a button on the device.

Your benefits:

• Shorter repair times

• Faster operational readiness of the devices

• Increased first-time-fix-rate saves costs by avoiding a second site visit

• Automated process

Software Distribution

Remote Software Distribution makes software updates for networked devices efficient and secure with minimised disruption to clinical workflows.

Your benefits:

• Install software on several devices at the same time

• Enhance hospital security and ensure more efficient workflows: Have the latest applications and updates available

Certificate Management

Certificate Management keeps medical devices and service tools safe and secure through automatic renewals.

Your benefits:

• Safe bi-directional data sharing between devices

• Proper authentication and encryption of communication

• Interoperability in a safe and secure way

Help Ticket Case Study

Christliches Klinikum Paderborn operates a substantial Dräger fleet – 25 anesthesia devices, 35 ventilators, and Dräger ceiling supply units. Dräger’s established repair process is already highly reliable and fast. This case focuses on how the device‑initiated Help Ticket further enhances that strong baseline by triggering same‑day remote diagnostics, preparing the right spare part before arrival, and often enabling first‑visit resolution. We demonstrate how the Help Ticket reduces repair times, returns devices to operation faster, eases staff workload, and lowers CO2 by avoiding a second technician visit.

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Discover our other Services

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Product Services

Medical equipment performs at its best with maximum safety when properly maintained by manufacturer-certified technical personnel. Ensure uptime and choose a partner that optimises availability and lifecycle planning.

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Training

We focus our training on real-life situations with a hands-on approach. We want our customers to benefit from our knowledge and solutions from day one.

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