Medical equipment performs at its best when it is correctly and regularly maintained
—We at Dräger take great pride in developing and producing high-quality medical devices and we ensure that you can rely on this equipment throughout its lifetime. Did you know that with a Dräger Service TotalCare contract, the covered devices have an uptime rate of 99%?1
Uptime and budget security with Dräger services
We’re more than just medical product manufacturers.
At Dräger, we focus on adding value to your investments.
Get more information in our services brochure.
Your benefits at a glance
—Ensure device availability 99% of the time
—Your medical equipment performs best when it's serviced correctly and regularly according to its specifications. It's crucial to have a partner you can rely on.
Watch the video to learn why Pedro (Biomedical Engineer) trusts our services to ensure device availability in his hospital.
Partnering with Dräger gives you the support you need
—We can offer original manufacturer servicing on an ah-hoc basis or scheduled regular service visits for a fixed price per device. From maintenance and repairs to remote diagnosis or support for in-house technicians - we are there for you - quickly and reliably.
TotalCare
Our full-serivce package
PreventiveCare
Increase device uptime and lifetime
InspectionCare
Fulfilment of legal regulations.
PartnerCare
Your self-service support package
Our Services contracts - at a glance
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Empowering you with our customer portal
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Easy access to digital applications and services in one place
- Convenient: Access all your digital products and services through a personalized dashboard.
- Time-saving: Find all digital products and services available to you in our digital store.
- Personal: Manage your user profile and contact us with any questions about our products and services.
- Evolving: More and more services will be added in the future based on your input.
Fast and simple service management
Manage your Dräger devices and service in one place. In our customer portal, My Devices gives you a clear installed‑base overview - upcoming maintenance, service history, and key contacts. When service is needed, submit a Service Request online in just a few steps and follow progress with Service Tracking.
Sustainability at Dräger Services
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Discover Dräger Services' commitment to sustainability and our vision: 'We connect people, care and the planet." Learn how e-mobility, remote training, digital processes and innovative packaging reduce waste and support environmentally friendly healthcare. Together, we set the course for sustainability today.
Green Hospital
Hospitals are considered to play a key role in achieving national climate targets. With the emission of 4.4% of global greenhouse gases such as CO2, the health sector is above the emissions of air traffic and shipping.2,3 In addition, 300-600 litres of water per bed/patient are consumed in a German hospital per day.4
Service providers and industry partners are accordingly asking themselves how hospitals can be operated more sustainably. To answer this, it is important to identify the sources of CO2 emissions in hospitals.
We strive to help our customers to have the highest uptime on their critical equipment and keep it in perfect condition.
Discover our other Services
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Get in Touch with Your Specialist in Acute Care
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The Willows, Mark Road, Hemel Hempstead, Herts, HP2 7BW
Call us from Mon - Thurs 8:30am - 5pm
Fri 8:30am - 4:30pm
Unit 2, 4075 Kingswood Road, Citywest Business Campus, Dublin 24
Call us from Mon - Fri 9am - 5pm
Sources
—1 Based on uptime analysis of devices under a TotalCare contract.
2 Health Care Without Harm in collaboration with Arup, 2019
3 Climate Watch, the World Resources Institute, 2020
4 Bayrisches Staatsministerium, Debatin, Klinergie 2020, Medica