Update: COVID-19 – Dräger Service—
Dräger South Africa is aware of the importance in ensuring that all medical and safety equipment, manufactured by Dräger, is maintained and repaired during these uncertain times. In the area of Service, we have a staff of more than 30 field and workshop service engineers distributed throughout South Africa and are committed to ensuring that we remain as fully operational as possible. We are continuously monitoring the situation and at present we have sufficient resources available. However, should the situation change we will communicate this accordingly.
At a company level we are taking all possible measures to maintain our service levels, while protecting all our employees from possible infections of the virus COVID-19. Some of these additional measures include providing our engineers with the appropriate Personal Protective Equipment and offering guidance on correct hygiene procedures.
We would like to take this opportunity to express our absolute commitment to collaboration during these challenging times.
Reliable and stress-free service solutions for your hospital—
Our comprehensive consulting and support services in medical technology ensure maximum performance for your company. We work with you to understand the needs of your business, so we can provide you with the right services to achieve your objectives. With our experience, flexibility and uncompromising quality standards we are always by your side supporting your pursuit for excellence.
That is our promise.
An overview of our services—
Protect your medical devices with our stress free product service options
We believe that when it comes to the safety of your patients and staff or the efficiency of your workflows, procuring good products is just one component. Medical equipment performs at its best when it is correctly calibrated and undergoes regular maintenance. When you rely on DrägerServices for your product maintenance solutions, you tap into expert knowledge from a worldwide network built on over 100 years of experience. The DrägerServices team includes more than 30 certified engineers in South Africa. We will work closely with you to ensure that we support you with the service offering that fits best. This means that you can stay focused on your core business – because we take care of the rest.

TotalCare
Our comprehensive service package provides you with regular maintenance and also includes provisioning of repair parts and labour.

PreventiveCare
Maintain the value of your equipment by guarding against wear and extending service life. Functions are tested, devices are calibrated and parts are preventatively replaced.

ExtendedCare
Extend the manufacturer’s warranty of our products whilst increasing cost control.

PartnerCare
If you wish to service your own products, this contract gives you access to intellectual property that enables effective maintenance of your equipment.
Overview
TotalCare | PreventiveCare | ExtendedCare | PartnerCare | |
Planned maintenance per manufacturer schedule | ||||
Preventive maintenance test protocols | ||||
All maintenance labour (incl. travel) | ||||
All maintenance materials | ||||
All repair labour |
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All repair materials | ||||
Service report | ||||
Access to Dräger technical support | ||||
Access to up-to-date technical documentation | ||||
Access to official Dräger service software |
Additional service options

Additional services: Contract
Our goal is to make your job easier and to make maintenance tasks plannable. That’s why we offer a wide range of additional contract options:
- Remote services
- Software update
- Logistic/pick up

Additional services: On demand (non contract)
Although we recommend contracts for efficiency, we offer also repair and maintenance services on demand.
- Inspection, maintenance and repair
- Scheduled spare parts delivery
- Software maintenance and updates
- Provisioning of loan equipment (when available)
- Servicing of non-Dräger equipment as part of a Multivendor Service
At your side: contact Dräger Services—

Our service heroes: bringing dedication to work
Our Dräger Services team is passionate about what they do. We join a couple of employees and take a little peek into their lives as they go about their working day.
Get in touch with Dräger—

Johannesburg: 2 Ruacana Street, Waterfall Commercial District, (cnr Beatty Street), Buccleuch, 2090
Postal Address: P.O. Box 4676 Rivonia, 2128 Republic of South Africa
Cape Town: Unit 2, 7 on London, 7 London Circle, Brackengate Business Park, Brackenfell, 7561
Postal Address: P.O. Box 3677 Tygervalley 7536
Durban: 17 Thynk Industrial Park Cnr Brickworks and Queen Nandi Drive, Briardene, Durban North, 7561
Postal Address: P.O. Box 40554 Redhill 4071
3rd Floor, EY Tower-Canon House, 60 Rangoon Lane, Cantonments City, Accra - Ghana
Postal Address: P.O Box CT 4412, Cantonments, Accra – Ghana.
Digital Address: GL-045-5249

