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Dräger Services: Protecting Your Medical Devices - SERVICE_MS.jpg

Dräger Services: Protecting Your Medical Devices

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Update: COVID-19 – Dräger Service

Dräger South Africa is aware of the importance in ensuring that all medical and safety equipment, manufactured by Dräger, is maintained and repaired during these uncertain times. In the area of Service, we have a staff of more than 30 field and workshop service engineers distributed throughout South Africa and are committed to ensuring that we remain as fully operational as possible. We are continuously monitoring the situation and at present we have sufficient resources available. However, should the situation change we will communicate this accordingly.

At a company level we are taking all possible measures to maintain our service levels, while protecting all our employees from possible infections of the virus COVID-19. Some of these additional measures include providing our engineers with the appropriate Personal Protective Equipment and offering guidance on correct hygiene procedures.

We would like to take this opportunity to express our absolute commitment to collaboration during these challenging times.

Reliable and stress-free service solutions for your hospital

Our comprehensive consulting and support services in medical technology ensure maximum performance for your company. We work with you to understand the needs of your business, so we can provide you with the right services to achieve your objectives. With our experience, flexibility and uncompromising quality standards we are always by your side supporting your pursuit for excellence.

That is our promise.

An overview of our services

Protect your medical devices with our stress free product service options

We believe that when it comes to the safety of your patients and staff or the efficiency of your workflows, procuring good products is just one component. Medical equipment performs at its best when it is correctly calibrated and undergoes regular maintenance. When you rely on DrägerServices for your product maintenance solutions, you tap into expert knowledge from a worldwide network built on over 100 years of experience. The DrägerServices team includes more than 30 certified engineers in South Africa. We will work closely with you to ensure that we support you with the service offering that fits best. This means that you can stay focused on your core business – because we take care of the rest.

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TotalCare

Our comprehensive service package provides you with regular maintenance and also includes provisioning of repair parts and labour.

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PreventiveCare

Maintain the value of your equipment by guarding against wear and extending service life. Functions are tested, devices are calibrated and parts are preventatively replaced.

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ExtendedCare

Extend the manufacturer’s warranty of our products whilst increasing cost control.

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PartnerCare

If you wish to service your own products, this contract gives you access to intellectual property that enables effective maintenance of your equipment.

Overview

TotalCare

PreventiveCare

ExtendedCare

PartnerCare

Planned maintenance per manufacturer schedule

 

 

Preventive maintenance test protocols

 

 

All maintenance labour (incl. travel)

 

 

All maintenance materials

 

 

All repair labour
(incl. travel)

 

 

 

All repair materials
(excl. consumables)

 

 

Service report

 

 

 

Access to Dräger technical support

 

 

 

 

Access to up-to-date technical documentation

 

Access to official Dräger service software

 

Additional service options

Draeger technician carries out service on draeger device

Additional services: Contract

Our goal is to make your job easier and to make maintenance tasks plannable. That’s why we offer a wide range of additional contract options:

  • Remote services
  • Software update
  • Logistic/pick up
draeger services technician makes a device maintenance check

Additional services: On demand (non contract)

Although we recommend contracts for efficiency, we offer also repair and maintenance services on demand. 

  • Inspection, maintenance and repair
  • Scheduled spare parts delivery
  • Software maintenance and updates
  • Provisioning of loan equipment (when available)
  • Servicing of non-Dräger equipment as part of a Multivendor Service

At your side: contact Dräger Services

A look into the work lives of some Dräger Services team members

Our service heroes: bringing dedication to work

Our Dräger Services team is passionate about what they do. We join a couple of employees and take a little peek into their lives as they go about their working day.

Get in touch with Dräger

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Dräger South Africa (Pty) Ltd.

Johannesburg: 2 Ruacana Street, Waterfall Commercial District, (cnr Beatty Street), Buccleuch, 2090

+27(0)11 059 4200

Postal Address: P.O. Box 4676 Rivonia, 2128 Republic of South Africa

Dräger South Africa (Pty) Ltd.

Cape Town:  Unit 7 on London, 7 London Circle Brackengate Business Park Brackenfall, 7561 

+27(0)21 552 6713

Postal Address: P.O. Box 3677 Tygervalley 7536

Dräger South Africa (Pty) Ltd.

Durban: 17 Thynk Industrial Park Cnr Brickworks and Queen Nandi Drive, Briardene, Durban North, 7561 

+27(0)31 812 7900

Postal Address: P.O. Box 40554 Redhill 4071